Refund Policy

Who sells our plans

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so refunds are paid out by Paddle.

14 days to change your mind

If you are not happy with the Artist or Premium plan, you can ask for a full refund within 14 days of any payment, whether it was your first one or a renewal. You don’t need to give a reason. With the refund, the plan ends and your account moves to Free; your pages and data stay.

How to ask for a refund

1. Go to paddle.net and look up your order with the email address from your receipt.
2. Choose the payment and request a refund.

You can also write to us at support@meloshare.com, and we will arrange it with Paddle. The money goes back to the payment method you used.

After 14 days

You can cancel your plan at any time in Settings › Plan. It then stays active until the end of the period you paid for, and nothing more is charged. Payments older than 14 days are not refunded for the time that is left, unless the law requires it, for example if meloshare did not work as promised.

The trial

The 14 days of Premium that every new account starts with are free and need no card, so there is nothing to refund. When the trial ends, your account moves to Free by itself.

Your statutory rights

This policy adds to your statutory rights and does not limit them. Consumers in the EU and the UK also have the right of withdrawal described in Paddle’s buyer terms. More about plans and cancelling is in our Terms of Service.